Return Policy

Thank you for your order and we hope that you adore your new piece(s). However, if you are not completely satisfied with your purchase for any reason, you may return it for a store credit. Please review the details of the return policy below.

RETURNS

All returns must be postmarked within seven days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging with your packing slip. Please mail your return to the following address:

 

Lux and Metal LLC

Attn: Returns

PO Box  43461

Charlotte, NC 28215

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item(s) we will process your return. You will then be issued a gift card for the amount of purchase which will exclude the shipping fee. Please allow up to five 5 business days from when your item(s) are received to complete your return. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

For defective or damaged products, please email us at info@luxandmetal.com within three days of receiving your items to arrange a refund or exchange. 

 

Please Note

•        Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

info@luxandmetal.com